TERMS & CONDITIONS

TERMS & CONDITIONS 

These are the Terms and Conditions relating to the Laser Coaching Session and Breakthrough VIP Day by Caroline Rae Coaching (CRC), please read them carefully.

Laser Coaching Session and Breakthrough VIP Day is a non-refundable offer. 

PLEASE NOTE: CRC only allows for two reschedules for this service. 

Laser Coaching Sessions are 75 minutes.

VIP Day Services will run a full day (9.30am – 5.30pm GMT). 

Dates are dependent on pre-selected availability on behalf of CRC.

SERVICES 

1.1.   CRC shall provide coaching and mentoring, including personal coaching, executive coaching and business coaching to the Client (“Services”), through one or more coaching/mentoring sessions. 

1.2.   The Services are not provided as psychological counselling or any type of therapy. The Client understands and agrees that the Services shall not be construed as such. 

1.3.   The Client understands and accepts that all responsibility for any decisions pursuant to the Services are the Client’s sole responsibility. 

1.4.   CRC strives to ensure the standard of service it provides remains outstanding. The Client may be requested to provide feedback. CRC welcomes openness, honesty and transparency and feedback is welcomed throughout or after the Term via email to caroline@carolineraecoaching.com  

1.5.   Coaching Sessions will take place between the Client and CRC as agreed by Zoom or other online meeting host. 

1.6.   CRC may assign the Client tasks or exercises to complete between Coaching Sessions. There is no obligation on the Client to complete these tasks or exercises, but if the Client chooses not to, this may slow the Client's progress in achieving their stated outcomes. Results are not guaranteed. The client enters into the relationship with the full understanding that they are entirely responsible for creating their own results whether that applies to their business or personal lives.  

1.7.   Where applicable, the Client is requested to submit any such completed tasks or exercises, at least 48 hours before the scheduled Coaching Session or VIP Day. Where submitted less than 48 hours before the scheduled Coaching Session or VIP Day, CRC does not warrant that feedback will be provided during the scheduled Coaching Session or VIP Day, which may seriously impact the results the Client achieves in the session. CRC will nonetheless endeavour to provide as much feedback as possible. 

1.8.     Any duty of care owed by CRC to the Client, is owed to the Client alone and no duty of care is owed to any third party and CRC does not assume any responsibility to any third party in respect of the performance of its duties to the Client. 

2.     PAYMENT 

2.1.   Unless otherwise agreed in writing, all payments due under this Agreement shall be made in Pounds Sterling. 

3.     REFUNDS 

3.1.   The Laser Coaching Session and Breakthrough VIP Day and everything included in it cannot be transferred, exchanged or refunded. 

4.     CANCELLATION AND RE-ARRANGING COACHING SESSIONS 

4.1.   If the Client wishes to re-arrange a Coaching Session, 48 hours Minimum Notice must be given to CRC. Where Minimum Notice is not given by the Client, the Coaching Session will be forfeited, and CRC will have no obligation to re-arrange the Coaching Session or offer any refund. 

4.2.   In exceptional circumstances CRC may need to re-arrange a Coaching Session; in these circumstances CRC will offer an alternative appointment that is mutually satisfactory to the Client. 

4.3.   Where a Client pays for a Coaching Session or Coaching Sessions in advance, they must undertake those Coaching Session(s) within the period specified, or their fee shall be forfeited.  

5.     CONFIDENTIALITY 

5.1.   “Confidential Information” means all information relating to or connected with this Agreement or relating to a Party or its activities, which has been obtained by the other Party, whether in writing, in disk or electronic form or any other form or medium in which such information may be recorded or kept. This includes information of whatever nature concerning the business, goods, products, services, know-how or personal data of a Party and any information which is expressly indicated to be confidential, is imparted to the other Party in circumstances importing an obligation of confidence or which could reasonably be regarded as confidential. 

5.2.   Confidential Information, other than information that is in the public domain, shall not be disclosed to any third party without the Client’s prior permission. 

5.3.   CRC will only disclose the Client’s Confidential Information where required to do so by law. 

6.     DATA PROTECTION 

6.1.   For the purposes of this Agreement, the term “Data” shall encompass both “Personal Data” and “Sensitive Personal Data” as defined in the EU General Data Protection Regulation. 

6.2.   CRC represents, warrants and undertakes that it has complied and shall continue to comply with applicable Data Protection Law. 

7.     TERMINATION AND CONSEQUENCES OF TERMINATION 

7.1.     If deemed appropriate, it is possible to ‘pause’ and pick up the programme of work at a future date. If the pause is longer than 60 days a price increase may apply and an immediate start date is not guaranteed. 

7.2.     If CRC deems it appropriate, it may recommend to the Client that they seek an alternative service more suited to their needs (e.g., counselling, therapy or consulting). In such an event, CRC will discuss the reasons for the recommendation with the Client. It will be the Client’s discretion whether to follow such recommendation and CRC does not accept any liability for the outcome of any decisions the Client choses to make. If the Client agrees to pursue a different Service, CRC shall provide the Client with a refund for any unused Coaching Sessions. 

7.3.     If the Client demonstrates inappropriate, aggressive or unlawful behaviour, CRC may terminate this Agreement with immediate effect. In such an event, CRC shall not be obliged to provide a refund to the Client for any advance payments made for Coaching Sessions not yet undertaken.